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Sam Morando User

@sam_morando

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Growth-focused operations leader with a decade of experience.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my operational expertise to drive efficiency and innovation.

I am a growth-focused operations leader with over a decade of experience in building and optimizing cross-functional teams within startup and high-growth environments. My expertise lies in turning data into actionable insights, designing scalable systems, and driving measurable impact. I have successfully led multimillion-dollar expansion initiatives and have a strong analytical foundation paired with a bias for execution.

Throughout my career, I have demonstrated my ability to enhance operational efficiency and drive revenue growth. For instance, as the Director of Systems & Process Improvement at Proof, I implemented strategies that increased job completion rates by 17% and improved outsourced work margins by 10%. My experience managing large budgets and leading teams has equipped me with the skills to navigate complex challenges and deliver results that exceed expectations.

I am passionate about fostering a culture of continuous improvement and collaboration. I thrive in environments where I can leverage my analytical skills to optimize processes and drive operational excellence. I am eager to bring my expertise to a forward-thinking organization that values innovation and growth.

Experience

Work history, roles, and key accomplishments

Director of Systems & Process Improvement

Proof

Jan 2024 - Present (1 year 5 months)

Outsourced legal document review and data validation to a BPO, offloading 25% of affidavit team workload and driving a 17% increase in completed jobs through time-based capacity planning. Built and led a 6-person dispatch team, reducing job assignment time from 1.5 days to 4 hours by developing geo-based tooling that identified available 1099 contractors by ZIP code and launching a live job map to

BPO Capacity Planning Team Leadership Process Improvement Data Analysis Tooling Workflow Optimization

Regional General Manager - West & Central Regions

Proof

Jan 2023 - Present (2 years 5 months)

Scaled team output to support revenue growth from $550K to $1.2M without increasing headcount by monitoring individual workload, reallocating responsibilities based on specialization, and driving operational focus across functions. Led an operational reorganization by conducting a time-based analysis of 20+ task types across the job lifecycle, reallocating responsibilities into specialized roles t

Revenue Task Efficiency Data Driven Decision Making Recruitment Strategy

Head of Operations & Logistics Manager

PlantX

Jan 2021 - Present (4 years 5 months)

Managed a budget of $15M to establish the company’s logistics for the United States and Canadian operations, including spearheading the expansion of distribution centers. Drove 10x sales growth by closing operational gaps and implementing scalable business processes across local markets and teams.

Logistics Management Budget Management Distribution Center Expansion Sales Growth Business Process Inventory Management Forecasting

Regional Operations Manager, West

Lime

Jan 2018 - Present (7 years 5 months)

Reduced annual costs by $20M across multiple metro markets by deploying best practices in depreciation management. Established Lime’s first global operation abroad by launching 5 major cities in one month, which led to the company’s fastest ramp in total daily customer demands; aggregated forecasts to develop reports to support cross-functional planning.

Global Operations Forecasting Team Management P&L management Supply Chain Management

Operations Manager, Washington

Lime

Jan 2017 - Present (8 years 5 months)

Launched, managed, and scaled the first free-floating bike sharing program in North America with a fleet of 100 bikes; scaling to 6,000 pedal and e-bikes within 6 months. Optimized the demand plan by 3x to ensure the company is operating with an efficient amount of inventory at all times.

Fleet Management demand planning Data Analysis Goal Setting

Fleet Operations Manager, Midwest

Zipcar

Jan 2013 - Present (12 years 5 months)

Full oversight and responsibility for $8M COGS across 6 states. Led fleet and supply chain operations for the Midwest, overseeing 1,000 vehicles through the entire Zipcar life cycle.

Fleet Operations Supply Chain Management demand planning Inventory Management Team Leadership Negotiation