Open to opportunities

Jack Glover

@jackglover

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Results-driven operations executive with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that challenges me to innovate and optimize operations while fostering a collaborative team culture.

I am a results-driven operations executive with over a decade of experience in building, scaling, and optimizing transportation and logistics systems. My career has been marked by a proven track record of leading distributed teams, managing multimillion-dollar budgets, and enhancing service delivery across more than 30 U.S. markets. I possess deep expertise in last-mile delivery, workforce management, and real-time operations, which has allowed me to create efficient systems in high-growth environments, particularly within sports, tech, and transportation.

Throughout my career, I have achieved significant milestones, such as scaling personal driver operations to 32 U.S. cities from scratch, building a membership base of over 4,000 users, and generating $40K in monthly recurring revenue. I have managed logistics and on-demand delivery of over $1M in products annually while maintaining an impressive 99% on-time delivery rate. My ability to design and execute a recruiting and training pipeline for over 100 drivers and dispatchers has been instrumental in driving operational success.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Jeevz

Jan 2016 - Present (9 years 6 months)

Led daily operations for personal driver service across multiple markets. Developed SOPs, performance benchmarks, and scheduling tools to support a growing contractor workforce. Collaborated cross-functionally with marketing, engineering, and customer experience teams to refine service delivery.

SOP Development Benchmarking Scheduling Cross Functional Collaboration Budget Management P&L management KPI Tracking

Manager of Delivery Operations

Driver Network Service (DNS)

Jan 2016 - Dec 2020 (4 years 11 months)

Oversaw operations for delivery, valet, and personal driver services in Florida and SE Michigan. Managed daily logistics and dispatch for Lincoln's Personal Driver program. Acted as liaison between client (Lincoln) and driver network to ensure smooth, reliable execution.

Delivery Management Personal Driver Services Logistics Management

Senior Manager, Personal Driver

Jeevz

Jan 2016 - Dec 2020 (4 years 11 months)

Provided high-touch personal driver service, managing logistics and customer needs end-to-end. Coordinated errands, trip planning, and customer engagement while maintaining vehicle standards.

Logistics Management Customer Service Customer Engagement

Regional Operations Manager

STEARCLEAR USA

Jan 2013 - Dec 2016 (3 years 11 months)

Built and led local operations for ride service platform. Developed community partnerships, managed recruitment and scheduling, and oversaw marketing efforts. Reported directly to CEO; led process improvements that increased ridership and market share.

Community Partnership Recruitment Scheduling Marketing Process Improvement Market Share Growth

Education

Degrees, certifications, and relevant coursework

Saint Joseph ’s University

Bachelor of Arts, Business Administration

2012 - 2016

Studied Business Administration with concentrations in Marketing, Management, and Entrepreneurship. Gained foundational knowledge in various business disciplines to prepare for a career in operations and management.