Sammy Singh (sam9s)

●Analyzed problematic areas to provide recommendations and solutions.

●Created extensive product documents related to Watson and HCL’s software product named Lucy.

● Created technical guides for HCL software products like Systrack, Nexthing, Lucy, and Bomgar.

●Created user guides for IBM Watson chatbots.

●Created best practices for all documentation under Watson Product Lifecycle.

●Improved performance, hiring practices, and management systems to facilitate the success of the organization.

●Created and edited product release documentation for IBM Watson.

●Built a Knowledge Base from the ground up, including how-to and knowledge articles for IBM Watson products.

●Maintain all guides and all technical documents.

●Conceptualizing how all guides and documents need to be addressed.

●Documenting client operational processes mainly in PowerPoint.

●Creating high-level architecture documents.

●Building and analyzing tutorials and KB articles.

●Owing to the toolset required for effective content management.

●Experience in deploying delivery tools in Identity, Access, and Remote management, which included Coursecurity tools like Courion password management and Bomgar, remote desktop management (RDP).

●Experience with setting up Active Directory services with the application server and DB Server for successful deployment of security and RDP tools.

●Experience in creating and designing chatbots using IBM cognitive service tool WATSON. Infuse AI into client application models using NLP to make more accurate predictions, automate decisions and processes, and optimize employees’ time to focus on higher-value work.

●On a personal level experience with IoT devices to deploy and configure Automation solutions using hardware like raspberry pi, Node MCU, D1 Mini, ESP32, and automation platforms like Fibaro, Vera, etc.