Salvatore Timpani

Developed policies and procedures, managed multiple tasks, and implemented cost-effective hardware and software solutions. Provided extensive communication on project status to staff and management, and completed projects under strict deadlines.

Answered inbound calls for technical support, diagnosed end user problems, and provided one-on-one support. Troubleshot Time In A Box time keeping software and hardware for Paychex clients.

Deployed and set up brand new Dell desktop PCs in Fairport, NY Central School District. Connected PCs to the network and local workgroups, assigned network printers, and mapped network drives.

Answered inbound calls for technical support, diagnosed end user problems, and provided one-on-one support. Troubleshot Novell Netware network problems and network printers, and managed mainframe passwords and accounts.

Answered telephone calls from customers throughout the country, diagnosed various end user problems, and trained new hires. Troubleshot Novell Netware network problems.

Assembled kitchen cabinets, cut stock parts from scratch, and delivered and serviced cabinets at customer job sites.

Taught Archery and Wilderness Survival Merit Badges and coordinated activities for Boy Scouts.

Associates of Science in Information Technology, completed in November 2006.

Completed CompTIA A+ certification, Novell Netware training, and Microsoft Certified Systems Engineer training through the Tri-Star Program in 2001.

Completed Novell Netware training in 2001.

Completed Microsoft Certified Systems Engineer training in 2001.