Open to opportunities

Salome Cynthia

@salomecynthia

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Customer Experience Executive focused on efficient travel and service operations.

Kenya

Message

What I'm looking for

I seek a role where I can apply customer service and travel coordination expertise to improve operations, mentor teams, and enhance client experience in a collaborative, process-driven environment.

I am a proactive customer experience executive with strong expertise in customer service, travel coordination, and administrative operations. I apply a detail-oriented approach to resolve customer issues, manage records, and streamline processes.

At Tangazoletu Limited I handled inquiries, escalations, order processing, upselling, and cross-team collaboration while identifying recurring issues and delivering training to improve service quality.

At Frontier Services Group East Africa I coordinated travel arrangements, managed travel budgets, maintained documentation, liaised with vendors, and helped ensure policy compliance to deliver cost-effective travel solutions.

I hold multiple diplomas and certifications in customer service, project management, virtual assistance, and scrum fundamentals, and I communicate fluently in English and Swahili to support diverse client needs.

Experience

Work history, roles, and key accomplishments

Operations / Office Administrator

Frontier Services Group East Africa

Coordinated travel arrangements, managed travel budgets and vendor relationships, maintained travel documentation and reporting, and supported administrative processes including work permit documentation.

Travel Coordination Budget Management Vendor Management Administrative Support Record keeping Reporting

Customer Experience Executive

Tangazoletu Limited

Managed customer inquiries and escalations across phone, email and live chat, processed orders/returns, and drove upsell opportunities while maintaining detailed customer records and improving service processes.