Salome Chukwuedo

I am a remote Customer Support Specialist with over four years of experience managing high-volume customer interactions and delivering consistent satisfaction across channels. I excel at email and live chat support, complaint resolution, and using CRM and ticketing systems to drive timely outcomes.

At Label 5 Whiskey I managed 50+ daily interactions, de-escalated issues, and documented feedback to support service improvements, while at Pearl Ushering Agency I supported 100+ guests per event in high-pressure environments. These roles sharpened my multitasking, active listening, and problem-solving skills.

I am proficient with Zendesk, Freshdesk, HubSpot, Google Workspace, Slack, and Zoom, and I bring strong written communication, attention to detail, and remote work readiness. I consistently prioritize CSAT and timely responses to maintain positive brand experiences.

I am dependable, professional, and focused on building long-term customer relationships while contributing to operational improvements and scalable support processes.