Khushi Melwani

At Ergomed, I administer Cornerstone OnDemand for a global user base of 3,000+ and maintain training and certification records for 5,000+ users in a regulated GxP environment.

I've resolved 3,500+ learner and system cases through Freshservice, covering access, configuration, data discrepancies, reporting, and technical troubleshooting. I also manage training matrices, onboarding and offboarding support, bulk data uploads, compliance reporting, and system audits.

I coordinate the controlled document lifecycle across the QMS and LMS, working with authors, HODs, and Quality Managers on SOPs, policies, work instructions, templates, versioning, and archival.

Earlier at Teleperformance, I supported HR operations through attendance and attrition analysis, candidate interviews, onboarding, engagement activities, T&D planning, and exit interviews. I'm certified in HR Analytics and continuing my Learning Experience Design studies while building my Power BI capability.