Salma Ait el maati
@salmaaitelmaati1
Detail-oriented virtual assistant with strong organizational skills.
MoroccoWhat I'm looking for
I am a dedicated virtual assistant with experience in managing bookings and providing exceptional customer service. My journey began with a high school diploma in Physical Sciences, followed by university studies in Physics. I have honed my skills in organizing travel itineraries and managing client communications effectively.
In my recent role at Travel Gateway, I successfully managed bookings for local and international clients, ensuring a smooth travel experience through timely communication and coordination with service providers. My experience at Atlas Digital Solutions further developed my capabilities in supporting day-to-day operations, managing client emails, and maintaining organized digital files.
Experience
Work history, roles, and key accomplishments
Assistant
Travel Gateway
Jan 2024 - Present (2 years 5 months)
Managed bookings via phone, email, and WhatsApp for local and international clients. Organized personalized travel itineraries including accommodations, transportation, and activities. Handled client requests, inquiries, and booking modifications in a timely and professional manner.
Virtual Assistant
Atlas Digital Solutions
Jan 2023 - Jan 2024 (1 year)
Provided virtual assistance to support day-to-day operations. Managed client emails, scheduled meetings, and coordinated calendars. Assisted with customer inquiries via email and live chat.
Saleswoman
Sicandy-Candy Stand
Jan 2022 - Jan 2023 (1 year)
Assisted customers in selecting products and handled transactions and processed payments. Managed returns and addressed complaints professionally. Maintained cleanliness and hygiene of the stand and monitored inventory and reported restocking needs.
Education
Degrees, certifications, and relevant coursework
Faculté des Sciences Semlalia
Bac+1, Physics
2022 - 2023
Undertook first year university studies in Physics. Gained initial exposure to university-level physics curriculum.
Lycée Salah-eddine al Ayoubi
High School Diploma, Physical Sciences
2020 - 2021
Completed high school education with a focus on physical sciences. Acquired foundational knowledge in scientific principles and concepts.
Availability
Location
MoroccoAuthorized to work in
Job categories
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