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sally sabra

@sallysabra

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I lead customer experience, community engagement, and high-performing service teams.

Egypt

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What I'm looking for

I'm looking to contribute my leadership, decision-making, customer relations, and continuous-improvement experience to a collaborative, fast-paced team focused on delivering outstanding results.

At Sodic Club, I lead sports programs, member experiences, and community events as Assistant Sports Director. I increased sports program participation by 40% through innovative marketing strategies.

I manage annual budgets worth millions of EGP while meeting financial targets, and I organize more than 50 sports, family, and community events each year. I also developed a customer satisfaction measurement system that improved service quality by 25%.

Previously at Aboul Fotouh Automotive, I led a team of more than 30 employees and improved customer satisfaction by 35%. I designed customer care policies, prepared monthly analytical reports for executive decisions, and was awarded Best Customer Care Manager in 2017.

I bring over 15 years of customer relations and after-sales leadership experience, with a focus on turning challenges into growth opportunities. I thrive in fast-paced, collaborative environments and am committed to continuous improvement and outstanding results.

Experience

Work history, roles, and key accomplishments

Current

Assistant Sports Director

Current

Sodic Club

Jul 2019 - Present (7 years 2 months)

Increased sports program participation by 40% through innovative marketing strategies. Managed annual budgets worth millions of EGP while meeting all financial targets.

Marketing Budget Management Event Organization Customer Satisfaction Team Leadership

Customer Care Manager (CRM) / After-Sales Manager

Aboul Fotouh Automotive

Jan 2005 - Jul 2019 (14 years 6 months)

Improved key performance indicators (KPIs) and raised customer satisfaction by 35%. Led a team of 30+ employees, achieving high retention and performance rates.

KPI Improvement Customer Satisfaction Team Leadership Policy Design Analytical Reporting

Call Center Representative

Power Egypt

Jun 2004 - Dec 2005 (1 year 6 months)

Delivered efficient and professional customer support in line with company policies. Trained customers on company systems, forms, and services.

Customer Support Training Communication Skills

Education

Degrees, certifications, and relevant coursework

Aboul Fotouh Automotive

Training, Customer Care

Completed customer care training at Aboul Fotouh Automotive.

ExxonMobil

Training, Handling Difficult Customers

Completed training on handling difficult customers at ExxonMobil.

ExxonMobil

Training, Car Dealer

Completed car dealer training at ExxonMobil.

Computer Technology Institute, 6th October University

B.Sc., Computer Science

Grade: Good

B.Sc. in Computer Science from Computer Technology Institute, 6th October University, completed in 2003 with an overall grade of Good and a graduation project grade of Excellent.