Open to opportunities

SALAMI Olamide

@salamiolamide

Message

Proactive customer service professional with a focus on satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while also providing opportunities for growth in frontend development.

I am a proactive and customer-focused Customer Service Professional with over a year of experience providing top-tier support in fast-paced environments. My expertise lies in resolving customer inquiries, handling complaints, and improving customer satisfaction through personalized service and attention to detail. I am proficient in utilizing tools like Gorgias, Shopify, and various CRM platforms to efficiently manage customer requests, process orders, and maintain accurate records.

In my recent role as a Freelance Customer Service Assistant, I maintained a 98% satisfaction rate by effectively managing customer inquiries and resolving complaints. I handled order processing, refunds, and exchanges via Shopify, ensuring adherence to company policies and a seamless customer experience. My commitment to fostering positive customer relationships and collaborating with cross-functional teams has contributed to organizational success and streamlined operations.

Experience

Work history, roles, and key accomplishments

Frontend Developer Mentee

Vephla University

Jan 2024 - Present (1 year 8 months)

Contributed to the development of user-friendly web interfaces as a Frontend Developer Mentee. Collaborated with the development team to create visually appealing and interactive websites, enhancing overall user experience and ensuring optimal functionality.

Frontend Development User Experience Collaboration Computer Science HTML CSS JavaScript

Customer Service Assistant

Freelance

Oct 2023 - Present (1 year 11 months)

Provided comprehensive customer support by managing inquiries and resolving complaints through Gorgias and CRM platforms, maintaining a 98% satisfaction rate. Handled order processing, refunds, and exchanges via Shopify, ensuring adherence to company policies and a seamless customer experience.

Gorgias Shopify CRM Platforms Conflict Resolution Customer Relationship Management Order Processing Data Analysis

Education

Degrees, certifications, and relevant coursework

Kwara State University

B.Sc. Computer Science, Computer Science

Currently pursuing a Bachelor of Science in Computer Science. Focusing on foundational computer science principles and programming.

Vephla University

Mentee, Frontend Development

2024 -

Contributed to the development of user-friendly web interfaces. Collaborated with the development team to create visually appealing and interactive websites.