SALAMI Olamide

I am a proactive and customer-focused Customer Service Professional with over a year of experience providing top-tier support in fast-paced environments. My expertise lies in resolving customer inquiries, handling complaints, and improving customer satisfaction through personalized service and attention to detail. I am proficient in utilizing tools like Gorgias, Shopify, and various CRM platforms to efficiently manage customer requests, process orders, and maintain accurate records.

In my recent role as a Freelance Customer Service Assistant, I maintained a 98% satisfaction rate by effectively managing customer inquiries and resolving complaints. I handled order processing, refunds, and exchanges via Shopify, ensuring adherence to company policies and a seamless customer experience. My commitment to fostering positive customer relationships and collaborating with cross-functional teams has contributed to organizational success and streamlined operations.