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Osemeke Precious

@osemekeprecious

Message

An experienced Customer Support Agent

Nigeria

Message

What I'm looking for

I am looking for a role that values innovation and customer satisfaction, where I can leverage my skills in frontend development and customer support to enhance user experiences and contribute to team success.

I am a dedicated and customer-focused professional with a strong background in customer support, virtual assistance, and frontend development. My passion lies in delivering exceptional service and solving user problems while creating user-friendly products. I leverage my technical and interpersonal skills to drive customer satisfaction and optimize workflows, contributing to overall business success.

Throughout my career, I have continuously sought opportunities to enhance user experiences and improve business processes through innovative solutions. My experience includes working as a Customer Support Agent at GemPages, where I assisted customers with account setup and technical issues, and as a Frontend Developer at Mobarter, where I developed responsive web interfaces. I am committed to maintaining in-depth product knowledge and collaborating with teams to resolve complex concerns effectively.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Gempages

Dec 2023 - Dec 2024 (1 year)

Provided customer support for GemPages, assisting with account setup, billing inquiries, and technical issues. Handled inquiries via phone, email, and live chat, ensuring customer satisfaction and documenting interactions in CRM. Collaborated with various teams to resolve complex issues and gathered feedback for product improvement.

Customer Support CRM Technical Troubleshooting Communication Problem Solving Team Collaboration Order Processing

Frontend Developer

Mobarter

Dec 2022 - Dec 2023 (1 year)

Developed responsive web interfaces for Mobarter, collaborating with designers and backend developers. Optimized applications for performance and cross-browser compatibility, while debugging front-end issues to enhance user experience. Utilized Git for version control in a collaborative environment.

HTML CSS JavaScript Performance Optimization Debugging Git Collaboration

Customer Service Representative

Kimkala Koncept

Jan 2022 - Jan 2023 (1 year)

Handled customer complaints and technical issues at Kimkala Koncept, ensuring compliance with policies during order processing. Documented feedback for process improvement and educated customers on product usage while maintaining data confidentiality.

Customer Service Order Processing Data Protection Communication Feedback Product Education

Virtual Assistant

Ailen Eye Clinic

Jan 2020 - Jan 2021 (1 year)

Managed administrative tasks at Ailen Eye Clinic, including scheduling and email correspondence. Conducted research and prepared reports, while providing customer service through various channels. Improved workflow efficiency by organizing digital files and assisting in project management.

Administrative Support Scheduling Research Customer Service Project Management Communication