Salaar Shah

Manage customer success activities through regular client communication, understanding customer needs, and coordinating timely support. Focus on retention through proactive follow-ups, issue resolution, and relationship management.

Led business development activities to identify prospective clients, build business relationships, and generate new opportunities. Managed outreach and follow-up strategies, supported lead conversion, and coordinated with the team.

Managed day-to-day BDC operations and supported inbound and outbound communication workflows. Improved lead handling and conversion, provided team guidance and training, and helped maintain service quality.

Handled incoming customer calls, answered service and account questions, and assisted with customer concerns. Provided information and support for service-related issues, escalated cases when needed, and maintained clear customer records.

Coordinated dispatch activities, communicated with drivers and relevant teams, and monitored job progress to support timely service delivery. Handled scheduling updates, follow-ups, and day-to-day logistics communication.