Dynamics 365

I’m a Senior D365 & Power Platform Consultant with 11+ years of experience delivering enterprise solutions across Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio, and Dynamics 365. I specialize in full lifecycle implementation, Azure integration, Dataverse, and governance-ready designs that translate complex business needs into scalable, secure technical solutions.

In my current role, I lead end-to-end Dynamics 365 and Power Platform engagements for enterprise clients in manufacturing, finance, and professional services. I architect model-driven and canvas apps, streamline processes with Power Automate, and deploy AI solutions using Copilot Studio and AI Builder for document processing, case routing, and agent assistance. I also facilitate discovery workshops with C-level stakeholders to shape technical roadmaps and scalable designs.

I’ve consistently delivered measurable impact through governed ALM and modern delivery practices—implementing Azure DevOps solution versioning, CI/CD pipelines, and automated testing, while establishing DLP policies, environment strategy, and role-based security for enterprise adoption. Previously, I built integrations across Dataverse, SharePoint, Logic Apps, and third-party CRMs; customized D365 Sales and Customer Service with plugins and workflows; and led CRM-to-D365 Online migrations. In projects, I helped reduce lead response time by 40% and improved case resolution SLA to 95%, cut manual data entry by 70% and agent handle time by 50% for document automation, and achieved zero data loss with 100% user adoption during a 500K+ record migration.