Ayush Gusain
@ayushgusain
Client Success Specialist improving B2B SaaS adoption through onboarding, troubleshooting, and campaign optimization.
IndiaWhat I'm looking for
I’m a Client Success Specialist with 3+ years of experience supporting global B2B SaaS clients, improving product adoption, driving customer satisfaction, and optimizing operational performance. I specialize in client onboarding, technical troubleshooting, SLA management, job post optimization, and campaign performance analysis, while building strong client relationships through cross-functional collaboration.
At CareerBuilder.com India Pvt. Ltd, I audited 10+ client job postings monthly, improving visibility and engagement rates by 15% through optimized keyword usage and targeting. I also managed 50+ recruitment campaigns for U.S. clients to achieve 95% SLA adherence, troubleshot integration and API failures by analyzing JSON and XML logs, and transitioned to Monster Global Support post-merger to support multiple international markets.
Experience
Work history, roles, and key accomplishments
Optimization Specialist
CareerBuilder.com India Pvt. Ltd
May 2023 - Aug 2025 (2 years 3 months)
Audited 10+ client job postings monthly, improving visibility and engagement rates by 15% through keyword optimization and targeting. Managed global client communications, ensured SLA-aligned support, and resolved integration/API failures by analyzing JSON/XML logs.
Implementation Specialist
CareerBuilder.com India Pvt. Ltd
Mar 2022 - May 2023 (1 year 2 months)
Managed 50+ recruitment campaigns for U.S. clients using Boolean search and CRM automation to achieve 95% SLA adherence. Produced performance reports with actionable insights, led quality audits to maintain 100% process compliance, and supported implementation onboarding using Salesforce.
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
BSc Animation and Gaming, Animation and Gaming
2022 -
BSc in Animation and Gaming at Graphic Era Hill University (Dehradun), beginning in 2022.
Coursera
Certificate, Customer Service and Support
Customer service and support training course completed via Coursera.
LinkedIn Learning
Certificate, Customer Service and Support
Customer service and support training course completed via LinkedIn Learning.
Availability
Location
IndiaAuthorized to work in
Job categories
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