SDSakar Dawda
@sakardawda
Experienced HR Assistant and Customer Service Executive.
IndiaWhat I'm looking for
I am an experienced HR Assistant and Customer Service Executive with over a decade of experience in managing employee records and enhancing customer satisfaction. My journey began in 2010, where I worked as an HR Assistant at Deep Contractors, ensuring accurate employee data management while maintaining confidentiality and compliance with data protection regulations.
In my subsequent roles, I have honed my skills in customer relations, content moderation, and translation. At AU Small Finance Bank, I effectively managed customer relations, resolving complex complaints and queries. My role as a Content Moderator at Octopus Tech further developed my ability to ensure compliance with community guidelines, while my experience as a Script Editor and Translator at Wipro allowed me to leverage my expertise in the Gujarati language.
Experience
Work history, roles, and key accomplishments
Script Editor & Translator
Wipro
Feb 2022 - Mar 2023 (1 year 1 month)
Responsible for script writing, editing, and translating content from English to Gujarati, ensuring high-quality language expertise.
Content Moderator & Customer Service Executive
Octopus Tech
Dec 2020 - Jan 2022 (1 year 1 month)
Moderated video content for SHARECHAT, ensuring compliance with community guidelines and addressing user reports of harmful content.
Branch Banking Officer
AU Small Finance Bank
Feb 2020 - Dec 2020 (10 months)
Managed customer relations and resolved complex complaints, enhancing customer satisfaction through effective communication in multiple languages.
HR Assistant
Deep Contractors
May 2010 - Nov 2019 (9 years 6 months)
Managed employee records and ensured compliance with data protection regulations while executing customer service tasks. Provided support in HR department for accurate data management.
Education
Degrees, certifications, and relevant coursework
MUMJP Rohilkhand University
Bachelor of Commerce, Commerce
2010 -
Pursued a Bachelor of Commerce degree at MJP Rohilkhand University, gaining knowledge in commerce, finance, and business management.
Gujarat State Education Board
Higher Secondary Certificate, General Education
2005 - 2005
Completed 12th class under the Gujarat State Education Board, focusing on higher secondary education and preparing for further studies.
Gujarat State Education Board
Secondary School Certificate, General Education
2003 - 2003
Completed 10th class under the Gujarat State Education Board, acquiring foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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