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sajin sivadas

@sajinsivadas

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Experienced cafe operations leader driving margins, efficiency, and guest satisfaction.

Kuwait

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What I'm looking for

I seek a senior operations role in a fast-paced, guest-focused cafe or F&B business where I can optimize margins, mentor teams, and drive operational excellence.

I am an operations-focused cafe leader with 18+ years in specialty coffee and food service across Kuwait, experienced in P&L management, menu engineering, inventory control, and staff development. I have a proven track record of increasing revenue, reducing waste through FIFO and portion control, negotiating supplier contracts, and building high-performing teams to deliver consistent guest experiences.

My background includes hands-on roles from barista to outlet manager and most recently Operations Officer for a 120-seat cafe serving 500+ customers daily. I prioritize operational excellence, strict food-safety compliance (HACCP), and practical training programs that improve margins and service quality.

Experience

Work history, roles, and key accomplishments

Current

Operations Officer

Current

The Hub

Dec 2018 - Present (6 years 10 months)

Directed operations for a 120-seat cafe serving 500+ daily customers; increased monthly revenue through menu adjustments and upsell training, reduced food & beverage waste via FIFO and portion controls, and managed P&L and vendor negotiations to lower COGS.

P&L management Menu Engineering Inventory Control HACCP

Cafe Outlet Manager

Coffee Republic

Sep 2012 - Nov 2018 (6 years 2 months)

Managed cafe operations including staffing, budgeting, quality control, inventory and shift scheduling; maintained customer satisfaction and prepared daily reports for area management.

Budgeting Quality Control Inventory Management Scheduling Customer Service Reporting Health & Safety

Cafe Supervisor

Coffee Republic

Sep 2000 - Aug 2012 (11 years 11 months)

Supervised front- and back-of-house teams, optimized workflow and cross-training to improve table turnaround during peak periods, and handled daily cash reconciliation and supplier orders.

Team Supervision Workflow Optimization Cross Training Peak Service Management

Barista

Coffee Republic

Sep 2008 - Aug 2010 (1 year 11 months)

Prepared and served hot and cold beverages and food to company standards, operated espresso equipment, managed POS transactions, and maintained cleanliness and stock levels.

POS Operation Equipment Maintenance Customer Service stock replenishment

Education

Degrees, certifications, and relevant coursework

Bharathiar University (RVS College)

Bachelor of Science, Hotel Management

2004 - 2007

Completed a Bachelor of Science in Hotel Management with focus on foodservice operations, hospitality finance, and customer experience design; completed an internship in café operations and coursework in HACCP food safety.