Open to opportunities

Sailey Pauley

@saileypauley

Patient-focused medical administrative professional with strong front-desk, registration, and insurance verification skills.

United States

Message

What I'm looking for

I am seeking a patient-focused medical administrative role where I can apply registration, insurance verification, front-desk and training skills within a collaborative healthcare team, with opportunities for growth.

I am a dedicated medical administrative professional with experience in admitting/registration, front-desk operations, and patient interaction across hospital, urgent care, and clinic settings. I consistently deliver excellent customer service while managing high call volumes, scheduling, and insurance verification.

My hands-on experience includes use of Athena and CPSI systems, training front-desk staff, obtaining authorizations, handling patient balances, and maintaining organized intake processes. I bring proven cash-handling, documentation, and HIPAA-compliant administrative skills to support smooth clinical operations.

I hold certifications including OSHA 10, CPR, First Aid, and BLS, and I seek to apply my administrative expertise, attention to detail, and patient-centered approach to a role where I can contribute to efficient healthcare delivery and continued professional growth.

Experience

Work history, roles, and key accomplishments

Current

Admitting/Registration Clerk

Current

CAMC Charleston Surgical Hospital

Feb 2025 - Present (1 year 1 month)

Greeted patients and managed high-volume registration workflows, verified insurance and obtained authorizations, and trained front-desk staff to improve registration accuracy and patient throughput.

Patient Registration Insurance Verification Authorization Staff Training Front Desk Operations

Front Office Assistant

MedExpress Urgent Care

Aug 2024 - Feb 2025 (6 months)

Managed front-desk operations and appointment scheduling, handled incoming calls and confidential patient information, and supported administrative tasks to streamline clinic workflow.

Appointments Customer Service Data Entry Medical Reception Confidentiality

Hotel Receptionist

Glen Ferris Inn

Jul 2023 - Dec 2023 (5 months)

Checked in guests and managed reservations, handled high-volume calls and cash transactions, and coordinated with housekeeping to ensure timely room readiness and positive guest experiences.

Reservations Management Cash Handling Customer Service Phone Support Property Management Software Front Desk Operations Guest Relations

Cashier

Grants Supermarket

Aug 2021 - Sep 2023 (2 years 1 month)

Processed customer transactions accurately, maintained balanced cash drawer, trained new cashiers, and resolved pricing or product issues to maintain efficient checkout operations.

Cashiering POS Cash Handling Customer Service Training Time Management