Open to opportunities

Georgette Williams

@georgettewilliams

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Results-driven administrative and customer service professional.

United States

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What I'm looking for

I seek a role where I can leverage compliance and administrative strengths to improve workflows, mentor staff, and manage sensitive records in a collaborative, service-focused organization.

I am a results-driven administrative and customer service professional with an Associate degree in Applied Science and strong knowledge of HIPPA and OSHA guidelines. I bring years of hands-on experience supporting regulatory compliance, managing sensitive records, and improving operational workflows across insurance, healthcare, and educational environments.

As a Front Office Manager, I oversaw daily agency operations, staff management, and customer-facing functions while independently handling high volumes of confidential customer files and assisting with policy renewals. In clinical and support roles I coordinated patient and visitor screening, prepared detailed reports, and developed workflow resources that reduced errors and strengthened compliance.

I am detail-oriented, a strong verbal and written communicator, and adapt quickly to new tasks and systems. I take pride in building rapport with internal and external customers, streamlining processes, and ensuring timely completion of trainings and documentation to maintain organizational standards.

Experience

Work history, roles, and key accomplishments

Front Office Manager

J.L. Williams Insurance, Inc.

Feb 2023 - Feb 2025 (2 years)

Oversaw daily operations of an insurance agency, managed staff and customer service, maintained regulatory compliance and handled high volumes of sensitive customer files, contributing to lead follow-up and revenue-generating promotions.

Customer Service Office Management File Management Policy Administration Staff Supervision Scheduling Microsoft Office

Health Screener

Blue Arbor Staffing

Aug 2020 - May 2021 (9 months)

Screened over 150 visitors and staff weekly for COVID-19 compliance, coordinated entry/exit logistics, documented incidents and served as liaison between students, staff and visitors to mitigate safety risks.

Documentation Triage)Compliance Electronic Thermometer Use

Intake Specialist

Samuel Contract Staffing

Feb 2017 - Oct 2019 (2 years 8 months)

Served as first point of contact for veterans, verified identities and maintained accurate visit records, compiled end-of-day reports and supported providers by assisting with vitals for over 150 patients weekly.

Patient Intake Identity Verification Reporting Customer Service Compliance Patient Registration

Supervisory Med Tech

Southern Living

Jul 2015 - Jan 2016 (6 months)

Supervised junior med techs, developed workflow resources that reduced errors, managed medication distribution per state policies and conducted investigations of patient complaints with documented resolutions.

Team Supervision Training Reporting Workflow Optimization Patient Safety

Certified Nursing Assistant

Cherry Point Bay Nursing and Rehab Center

Apr 2012 - Jan 2013 (9 months)

Provided ADL support and clinical assistance for over 100 residents, performed vital signs and medication support under RN direction, and reported clinical changes to mitigate compliance risks.

ADLS Vital Signs Medication Assistance Resident Care Documentation

Patient Care Technician II

Carolina East Medical Center

Sep 2008 - Mar 2012 (3 years 6 months)

Collaborated with RNs to assist patients with ADLs, entered physician orders into the system, maintained patient privacy and updated charts to ensure accuracy and regulatory compliance.

Patient Care ADLS Order Entry Privacy & Compliance Patient Registration Communication

Education

Degrees, certifications, and relevant coursework

Miller-Motte College

Associate of Applied Science, Applied Science

Completed an Associate degree in Applied Science with coursework supporting administrative and medical office functions and compliance with HIPAA and OSHA guidelines.