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saif ourabi

@saifourabi

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Trust & Safety Specialist at Transcom reviewing user content and reports to help maintain a digital platform’s safety.

Tunisia

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At Transcom, I work in back-office content moderation for a major digital platform. I review user-generated content and reports, applying community guidelines and using structured escalation processes to support platform quality and safety.

Previously, at Formakt, I promoted IT training courses to prospective clients over the phone. I assessed customer needs, recommended suitable programs, handled inquiries, and followed up on leads.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Specialist

Current

Transcom

Jun 2025 - Present (1 year 4 months)

Worked in back-office content moderation for a major digital platform, ensuring compliance with community guidelines. Reviewed user-generated content, handled reports, and collaborated with internal teams through structured communication and escalation processes to maintain platform quality and safety.

Content Moderation Trust and Safety Compliance Communication Skills Escalation Management Collaboration

Sales Representative

Formakt

Dec 2025 - Aug 2026 (8 months)

Promoted and sold IT training courses to prospective clients over the phone. Assessed customer needs, recommended suitable programs, handled inquiries, and followed up on leads while consistently achieving sales targets and ensuring high customer satisfaction.

Sales Customer Service Communication Skills Lead Follow Up Needs Assessment