Looking for a job

Said Jarsún

@saidjarsn

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Information Security Technician with over a year of experience in digital customer service.

Argentina

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What I'm looking for

Looking for a challenging role that leverages my technical skills and customer service experience to drive business growth and improve security posture.

Highly proactive and results-oriented technical security specialist with experience in digital customer service and key metric compliance. Skilled in CRM interaction management and customer experience optimization.

Proficient in programming languages such as HTML, CSS, JavaScript, Python, and Bash, with a strong focus on cybersecurity, vulnerability management, and threat modeling.

Proven track record of exceeding performance metrics and improving customer satisfaction through efficient issue resolution and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Asesor de Atención en Redes Sociales

Current

Atento (Campaña MOVISTAR)

Jan 2023 - Present (2 years 4 months)

Managed customer inquiries and complaints through WhatsApp and Facebook for a major telecommunications company. Participated in product and service training, focusing on information security and customer experience.

Customer Experience CRM WhatsApp Information Security Product Training

Ayudante de Cocina

Perro Negro (Emprendimiento de Alimentos)

Nov 2020 - Nov 2022 (2 years)

Assisted in food preparation and manufacturing. Collaborated in product sales and distribution.

Manufacturing Sales Distribution

Auxiliar de Laboratorio

Wingler Foods Snacko

Feb 2022 - Feb 2022 (0 months)

Conducted physical-chemical analysis and sample preparation. Contributed to quality assurance in snack and cereal production.

Quality Assurance

Education

Degrees, certifications, and relevant coursework

Universidad Catolica de Salta

Técnico en Seguridad Informática, Seguridad Informática

2022 - 2024

Estudio de Técnico en Seguridad Informática, con un enfoque en la gestión de la seguridad de la información y atención al cliente digital. Desarrollo de habilidades en programación y ciberseguridad, así como en la optimización de la experiencia del cliente.

Escuela de Educación Técnica Nº 3141

Técnico Químico - Secundario, Técnico Químico

2016 - 2021

Obtención del título de Técnico Químico, con formación en análisis físico-químicos y prácticas de laboratorio, contribuyendo a la calidad en la producción de alimentos.