Looking for a job

said Bahti

@saidbahti

Customer service and operations assistant at British Council Morocco, supporting daily operations and customer enquiries.

Morocco

Message

What I'm looking for

I’m motivated to build on my experience in a more administrative and corporate services role, while continuing to learn and take on greater responsibility.

At British Council, Morocco, I support day-to-day operations and provide customer service in an international environment. I respond to enquiries, handle administrative follow-up, and help customers understand services and procedures.

As a Teaching Centre Assistant, I supported students, parents and visitors, maintained records, and coordinated with colleagues to address operational issues.

Earlier, I managed the daily operation of a café at Société Delmas and supported daily management at Café Restaurant La Martina. My responsibilities included supervising staff, organising stock and orders, and dealing with customer and operational issues.

Through AIESEC Morocco, I supported logistics and administrative activities for international exchange projects. I’m now motivated to build on my experience in a more administrative and corporate services role, while continuing to learn and take on greater responsibility.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Sales Assistant

Current

British Council

Jun 2026 - Present (4 months)

Support day-to-day operations and provide customer service in a busy international organisation. Respond to enquiries, handle customer requests, support sales activities, and maintain customer records using internal systems.

Customer Service Sales Support Administrative Support Microsoft Office CRM Operations

Teaching Centre Assistant

British Council

May 2024 - Jul 2026 (2 years 2 months)

Supported the daily operation of the teaching centre and assisted students, parents and visitors. Provided front-line customer service and administrative assistance, maintained records, and coordinated with colleagues to resolve operational issues.

Customer Service Administrative Support Record keeping Coordination Microsoft Office

Home Furniture Activity

Self-Employed

Jul 2023 - May 2024 (10 months)

Managed client enquiries, appointments and follow-up independently. Assessed situations and proposed practical solutions according to client needs, organising workload and managing multiple priorities.

Client Management Problem Solving Time Management Self Organization

Assistant Manager

Café Restaurant La Martina

Jan 2023 - Jul 2023 (6 months)

Supported daily management and organisation of the business. Supervised staff, coordinated daily activities, monitored stock, and dealt with customer requests and operational problems.

Staff Supervision Inventory Management Customer Service Operations Problem Solving

Café Manager

Société Delmas

Sep 2020 - Jan 2023 (2 years 4 months)

Managed the daily operation of the café and supervised the team. Organised stock, orders and day-to-day activities, and managed operational and technical problems as they arose.

Team Management Inventory Management Operations Problem Solving Prioritization

Logistics & Operations Coordinator

AIESEC Morocco

Supported logistics and administrative activities for international exchange projects. Coordinated participants and followed up on their needs throughout the exchange process.

Logistics Coordination Communication Skills Administrative Support