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Zineb RAYAD

@zinebrayad

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Experienced administrative professional specializing in project procurement, financial management, and team leadership.

Morocco

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What I'm looking for

I seek a role where I can lead administrative operations, optimize budgets and procurement, coach teams, and drive process improvements in a collaborative environment.

I am an administrative professional with over seven years of experience managing administrative missions, project procurement, and financial management. I consistently streamline operations to improve efficiency and resource utilization.

At New Garden I oversee administrative missions and implemented financial strategies that improved budget allocation and project execution. Previously I managed Francophone and Anglophone call center operations, delivering training programs and process improvements that reduced response times.

I have hands-on experience in sales-focused call center management, customer interaction monitoring, and communication strategies that increased sales and customer satisfaction. I also provided private English instruction, creating tailored lesson plans to meet student needs.

I am fluent in Arabic, English, and French, proficient with Microsoft Office and familiar with tools like Adobe Lightroom/Darkroom, and I completed professional development including TOEFL preparation and an AI career essentials program.

Experience

Work history, roles, and key accomplishments

Current

Administrations Mission Manager

Current

New Garden

Jan 2021 - Present (4 years 8 months)

Oversee administrative missions, project procurement, and financial management; implemented financial strategies that improved budget allocation and resource utilization and coordinated tasks to ensure smooth project execution.

Administrative Management Procurement Financial Management Process Improvement Microsoft Office Team Leadership

Administration Manager

Teleperformance

Jan 2019 - Dec 2020 (1 year 11 months)

Managed Francophone and Anglophone call center sections focused on online technical support; developed training programs that enhanced team performance and streamlined processes to reduce response times and improve customer satisfaction.

Training And Development Process Improvement Customer Support Performance Management Microsoft Office Team Leadership Quality Assurance

Administration Manager

Its Center

Jan 2018 - Dec 2019 (1 year 11 months)

Managed Francophone call center sales for photovoltaic panels; increased sales through communication strategies and ensured high-quality customer interactions and policy adherence.

Customer Service Communication Strategy Microsoft Office Sales Support Quality Control

Private Teacher

Self Employed

Jan 2017 - Dec 2018 (1 year 11 months)

Provided English tutoring to middle and high school students, developed customized lesson plans to address individual needs, and fostered an engaging learning environment.

Lesson planning Curriculum Development Communication Classroom Management