Open to opportunities

Inasse Lahrach

@inasselahrach

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Experienced operations coordinator with a strong customer service background.

Morocco

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

As an operations coordinator, I have honed my skills in managing complex tasks and ensuring smooth operations. My experience at KIID has equipped me with the ability to coordinate specific needs, manage emergencies, and oversee planning and monitoring effectively. I am passionate about promoting service development and providing internal training for new coordinators.

Previously, I worked as a customer service agent at Amazon, where I successfully handled complex customer inquiries and resolved complaints related to returns and refunds. My commitment to maintaining high customer satisfaction rates has been a cornerstone of my professional journey. Additionally, my role as a flight attendant with Royal Air Maroc allowed me to develop exceptional communication skills and the ability to manage emergency situations while ensuring passenger safety.

Experience

Work history, roles, and key accomplishments

Coordonnatrice des Opérations

KIID

Apr 2022 - Apr 2025 (2 years 11 months)

Responsible for managing, planning, and monitoring operations. Coordinated specific needs and provided internal training for new coordinators, ensuring effective service promotion and development.

Suivi Des Opérations Coordination Formation Interne Communication

Agent de Clientèle

Amazon

Nov 2021 - Jan 2022 (2 months)

Handled complex customer requests and complaints, resolved issues related to returns, refunds, and defective products while maintaining a high customer satisfaction rate.

Gestion Des Demandes Customer Satisfaction Communication

Hôtesse d'Accueil Standardiste

AIC

Jan 2021 - Oct 2021 (9 months)

Welcomed and directed visitors, managed the telephone switchboard, and provided administrative assistance across departments.

Accueil Gestion Du Standard Communication Administrative Assistant

Hôtesse de l'Air

Royal Air Maroc

Jan 2017 - Dec 2020 (3 years 11 months)

Ensured passenger safety and provided exceptional customer service during flights, managing emergency situations and assisting passengers.

Sécurité Des Passagers Communication

Chargée de Clientèle Bancaire

Banque Populaire

Jan 2016 - Jan 2017 (1 year)

Welcomed and advised clients on banking products and services, analyzed financial needs, and managed client portfolios while ensuring personalized follow-up.

Opérations Bancaires Collaboration Inter Départementale

Education

Degrees, certifications, and relevant coursework

Université IBN TOFAIL

Licence Fondamentale, Économie

2022 - 2025

Gestion, planification et suivi des gardes. Gestion des urgences et incidents.

Université IBN TOFAIL

DEUG, Science Économique Et Gestion

2014 - 2015

Suivi administratif et coordination des besoins spécifiques. Promotion et développement des services. Formation interne pour les nouveaux coordonnateurs.