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Sahil Patiyal

@sahilpatiyal

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Customer success executive turned product executive with Python expertise.

India

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What I'm looking for

I seek a challenging role that enhances my skills and accelerates my product executive journey.

I am a highly customer-obsessed executive who has transitioned from customer success to product management, leveraging technology to enhance customer experiences. My background in Python programming and data analysis enables me to seamlessly navigate both technical and non-technical product roles. I am passionate about driving customer engagement and retention through innovative solutions.

Throughout my career, I have successfully managed customer onboarding processes, ensuring compliance with industry standards and company policies. My experience at Cerebry and Adda247 has honed my skills in collaborating with cross-functional teams to optimize sales processes and define customer success metrics. I take pride in my ability to maintain high service standards while addressing customer concerns efficiently.

With a strong foundation in data analysis and visualization, I excel in creating reports and dashboards that provide real-time insights into operational performance. My commitment to continuous learning and improvement drives me to seek roles that challenge my skills and accelerate my journey as a product executive.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Adda247

Jul 2022 - Jun 2024 (1 year 11 months)

In my role at Adda247, I managed customer onboarding processes, ensuring data validation and adherence to KYC standards. I utilized CRM tools and Advanced Excel for reporting and visualizing customer data while addressing customer concerns efficiently in a fast-paced environment.

Customer Success Data Analysis Customer Onboarding Advanced Excel CRM Tools Customer Engagement Compliance Monitoring Freshdesk Data Visualization

Customer Success Executive

Cerebry

Oct 2023 - Nov 2023 (1 month)

As a Customer Success Executive at Cerebry, I ensured compliance with company policies during customer onboarding and collaborated with various departments to optimize sales processes. I maintained client data confidentiality and provided stakeholders with real-time insights through documentation and dashboards.

Customer Success Data Analysis Project Management Customer Onboarding Dashboards Data Cleaning Statistical Analysis MySQL Python

Project Associate

Ministry of Science and Technology

Apr 2022 - Jul 2022 (3 months)

As a Project Associate, I assisted in creating and maintaining project documentation, drafted proposals for stakeholders, and analyzed project data to ensure compliance with industry standards. I coordinated with vendors and internal teams to ensure timely project completion.

Project Management Documentation Compliance Data Analysis Regulatory Requirements Team Collaboration Reporting

Education

Degrees, certifications, and relevant coursework

DataTrained Education Pvt. Ltd.

Post Graduate Program, Data Science

2022 - 2023

Completed a Post Graduate Program in Data Science, Machine Learning & Neural Networks. Gained proficiency in Python and SQL for data manipulation, analysis, and visualization, along with a strong foundation in hypothesis testing and regression analysis.

Maharshi Dayanand University

Bachelor of Technology, Engineering

2011 - 2015

Grade: 67%

Completed a Bachelor of Technology with a focus on engineering principles and practices. Achieved a percentage of 67%, demonstrating a solid understanding of the technical subjects covered during the course.