Virendra Kamble
@virendrakamble
Experienced product professional skilled in lifecycle management and project delivery.
What I'm looking for
I'm an experienced product professional with a strong background in lifecycle management, client requirements, and strategic planning. My expertise lies in ensuring seamless project delivery and enhancing customer satisfaction through effective client retention strategies. I have successfully resolved over 100 customer queries weekly, achieving a remarkable 95% customer satisfaction rate at Avalara Technologies.
Throughout my career, I have demonstrated my ability to facilitate onboarding for new clients, guiding them through product features and integrations, which has significantly reduced time-to-value. My collaborative approach with cross-functional teams has ensured that 99% of customer integrations are completed successfully and on time. I take pride in building long-term customer relationships, contributing to a notable 15% increase in customer retention over the past few months.
In my previous role at Celoxis Technologies, I achieved a 20% increase in client satisfaction through strategic product improvements and enhanced platform reliability via successful API integrations. My analytical skills have allowed me to boost project completion speed by identifying bottlenecks and optimizing tasks, ultimately enhancing client management and retention.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Avalara Technologies Pvt Limited
Nov 2024 - Present (8 months)
Resolved over 100 customer queries per week, including product inquiries, onboarding support, and integration troubleshooting, achieving a 95% customer satisfaction rate. Facilitated onboarding for 50+ new clients, guiding them through product features and integrations, reducing time-to-value by 20%.
Customer Success Product Specialist
Celoxis Technologies Pvt Limited
Jan 2023 - Present (2 years 6 months)
Achieved 20% increase in client satisfaction through strategic product improvements. Demonstrated technical proficiency by achieving an 80% reduction in system downtime and enhancing platform reliability through successful API integrations.
Education
Degrees, certifications, and relevant coursework
Sinhgad College of Engineering
Bachelor of Engineering, Electronics and Telecommunications
Completed a Bachelor of Engineering in Electronics and Telecommunications. Gained foundational knowledge in electronic systems and telecommunication principles.
Availability
Location
Authorized to work in
Job categories
Skills
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