Sahil Kadam
@sahilkadam
I'm a BCA graduate ready to resolve IT support issues across phone, chat, and email.
IndiaWhat I'm looking for
I'm a recent BCA graduate preparing to build my career as an International IT Service Desk Associate, resolving technical issues through phone, chat, and email support.
I've developed an understanding of Windows operating systems, networking fundamentals, IT service desk processes, incident management, ticketing systems, and Active Directory concepts including password resets and user account management. I'm customer-focused, comfortable with 24×7 rotational and night shifts, and ready to prioritize tasks while meeting SLA targets.
Experience
Work history, roles, and key accomplishments
Recent BCA Graduate
Alard University
Recent BCA graduate with strong communication skills and understanding of IT support, Windows operating systems, networking fundamentals, and troubleshooting. Capable of resolving technical issues through phone, chat, and email while delivering excellent customer service.
Education
Degrees, certifications, and relevant coursework
Alard University
Bachelor of Computer Applications, Computer Applications
2023 -
Pursuing a Bachelor of Computer Applications with a focus on IT support and networking fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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