Rick Palmer
@rickpalmer1
Senior Dynamics 365 CRM consultant delivering impactful CRM implementations and business process automation.
United StatesWhat I'm looking for
I am a Senior Dynamics 365 CRM consultant with 7+ years delivering end-to-end CRM implementations, integrations, and optimizations that improve customer engagement and operational efficiency.
I design and build customized Dynamics CRM solutions using Power Platform, C#, JavaScript, plugins, and Azure DevOps, and I’ve driven measurable results such as a 35% boost in engagement and major efficiency gains during migrations.
I work closely with stakeholders to translate business requirements into technical solutions, lead UAT and training, and provide production support to maximize adoption and ROI.
Experience
Work history, roles, and key accomplishments
Senior Techno-Functional Consultant
Cummins
Oct 2021 - Present (4 years)
Designed and deployed customized Dynamics 365 CRM solutions that boosted customer engagement by 35% and led UAT, training, and post-deployment support to increase platform adoption.
Sr. CRM Technical Consultant
Rapid
Feb 2019 - Sep 2021 (2 years 7 months)
Led migration from legacy CRM to Dynamics 365, consolidating data and increasing operational efficiency by 40%; developed plugins and scripts that reduced manual entry errors by 50%.
CRM Technical Consultant
Rapid
Jan 2018 - Feb 2019 (1 year 1 month)
Performed needs assessments and gap analyses to optimize CRM use across sales and marketing, drove training and adoption initiatives that raised user satisfaction by 20%.
Associate CE Consultant
TCG
Dec 2016 - Jan 2018 (1 year 1 month)
Designed scalable Dynamics CRM architectures and integrated CRM with ERP systems to improve data flow and operational efficiency for multiple clients.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor's Degree, Computer Information Systems
Bachelor's degree in Computer Information Systems; details on institution and years attended not provided.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
rickpalmer.workJob categories
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