Safia Brohi
@safiabrohi
Marketing and customer support professional driving engagement and clarity.
What I'm looking for
I am an enthusiastic and reliable marketing and customer support professional with hands-on experience creating content, managing social channels, and delivering high-quality customer service. I consistently communicate clearly, organize tasks efficiently, and approach problems with a positive, solution-focused attitude.
At Reactistan I developed and executed social media campaigns that increased brand engagement by 12%, and at Media Voice Communications I implemented content strategies and managed editorial calendars across platforms. I also supported customer-facing operations at Marketing Today Ofcial, resolving inquiries and de-escalating issues with empathy and clear explanations.
I bring a commitment to continuous learning, strong teamwork and project coordination skills, and practical experience in video editing workflows and content production. I seek opportunities where I can apply my communication strengths and content expertise to help a team grow and succeed.
Experience
Work history, roles, and key accomplishments
Marketing Assistant
Reactistan
Apr 2021 - Present (4 years 8 months)
Developed and executed social media campaigns that increased brand engagement by 12% and supported marketing initiatives to grow audience reach.
Content Manager
Voice Communications
Mar 2020 - Present (5 years 9 months)
Developed and implemented content strategies and managed editorial calendars to oversee content creation across platforms and improve content consistency.
Customer Support Agent
Marketing Today Official
Jun 2020 - Apr 2021 (10 months)
Resolved customer inquiries for a clothing brand, calming difficult situations and improving satisfaction through clear communication and timely support.
Video Editor Assistant
Mehr Ghar Lyari
Jan 2018 - Feb 2019 (1 year 1 month)
Managed video editing workflow for multiple client projects, ensuring timely delivery, high production quality, and client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor's Degree, Undeclared/Not specified
2016 - 2018
Completed undergraduate studies (Bachelor's degree) at the University of Karachi with strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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