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Chisom Nwafor

@chisomnwafor

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Resourceful Customer Success Specialist with a focus on client satisfaction.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer-centric approaches, and encourages collaboration.

I am a resourceful and results-driven Customer Success Specialist with over five years of experience in the telecommunication, fintech, and banking sectors. My expertise lies in client onboarding, support, and compliance across local and international markets. I am passionate about delivering seamless customer experiences and driving platform adoption through data-driven insights and proactive communication.

In my current role as Sub-Team Lead at Termii Webtech Limited, I handle customer support and technical issues, ensuring smooth troubleshooting and resolution of system-related concerns. I collaborate with senior leadership to improve processes and enhance customer experience while monitoring team performance and providing feedback. My commitment to customer success is evident in my ability to maintain strong relationships with key vendors and onboard clients effectively, ensuring their satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Termii Webtech Limited

Jun 2024 - Present (1 year)

In my role as Customer Success Specialist, I onboard clients to our messaging platform, provide technical support, and ensure customer satisfaction through proactive engagement and tailored solutions.

Customer Onboarding Technical Support API Integration Customer Satisfaction Vendor Relations Training Communication

Current

Sub-Team Lead, Customer Success

Current

Termii Webtech Limited

Jan 2025 - Present (5 months)

As Sub-Team Lead, I manage customer support and technical issues, collaborating with leadership to enhance customer experience. I monitor team performance, provide training, and prepare reports on team progress and challenges.

Customer Support Team Management Technical Troubleshooting Process Improvement Performance Monitoring Training Reporting Communication Problem Solving

Customer Experience Manager & Compliance Officer

Bankly

Jun 2022 - Apr 2024 (1 year 10 months)

As Customer Experience Manager, I drove customer satisfaction through strategic feedback and managed onboarding and support. I also handled complaints across various channels to enhance the overall customer experience.

Customer Satisfaction Onboarding Relationship Management Complaint Handling Customer Support Compliance Problem Solving Communication

Operations Intern

United Bank for Africa (UBA)

Jun 2021 - Aug 2021 (2 months)

As an Operations Intern, I supported onboarding and account management tasks, assisted in compliance checks, and managed customer communications to ensure smooth operations.

Onboarding Account Management Compliance Customer Communications Documentation Problem Solving Team Collaboration Technical Support Communication Time Management

Customer Success Analyst & Compliance Officer

Bankly Agent

Jan 2022 - Jun 2022 (5 months)

In this role, I provided end-to-end support for E-Channel onboarding, conducted compliance documentation, and managed KYC reviews while utilizing tools like Jira and Zendesk for issue tracking.