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sadhika jain

@sadhikajain

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Lead Business Analyst at VOIS, unifying Vodafone and Three sales platforms in one agent portal.

India

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At VOIS (Vodafone Group), I delivered assisted-channel sales initiatives across HMD and HALO, including the 3onV transformation to unify Vodafone and Three sales platforms in one agent portal. I also built an AI-enabled BA knowledge base from user stories, story maps and journey flows, helping reduce cross-document research from hours to minutes.

At Barclays, I owned 12 customer-facing digital banking initiatives, including Visa Cashback, Blue Rewards, Premier Rewards and Apple Pay Rewards, and helped stabilise a production-critical customer platform. Earlier, I managed data-integration projects at ADP and supported compliance-management application work at Avantis Regtech Private Limited.

Experience

Work history, roles, and key accomplishments

Current

Lead Business Analyst

Current

VOIS (Vodafone Group)

May 2025 - Present (1 year 5 months)

Delivered 4 end-to-end assisted-channel initiatives including 5G/5G+ sales enablement, HMD migration, device-and-accessory bundling, and 3onV transformation. Led a 6-month HMD migration across 7 teams and 50-60 people, achieving 20% more positive agent reviews.

Requirements Elicitation BRD FRD PI Planning Story Mapping Backlog Prioritization AI Analysis Figma FigJam Jira Confluence SQL API Testing Workshop Facilitation Mentorship

Business Analyst

Barclays

Apr 2022 - Apr 2025 (3 years)

Owned 12 customer-facing initiatives including Visa Cashback, Blue Rewards, Premier Rewards, and Apple Pay Rewards across acquisition, retention, and engagement. Stabilised a production-critical Premier customer platform after 7 months of instability and led end-to-end SIT/UAT and release validation across ~10 releases.

Digital Banking Payments Cards SQL PostgreSQL Mainframe Insomnia API Testing UAT SIT Agile SAFe Jira Confluence Root Cause Analysis Gap Analysis Stakeholder Management

Associate Business Analyst

ADP

Jun 2021 - Mar 2022 (9 months)

Owned 6-7 concurrent data-integration projects end-to-end, building bridges to transfer employee, payroll, HR, transaction, and compliance data between ADP/client systems and third-party platforms. Led requirement discovery through independent stakeholder workshops and authored BRDs, FRDs, SOWs, and data-flow diagrams.

Data Integration SQL Excel BRD FRD SOW Data Flow Diagrams Gap Analysis Impact Analysis Stakeholder Workshops HTTP HTTPS Integrations UAT SIT

Business Analyst

Avantis Regtech Private Limited

Mar 2020 - May 2021 (1 year 2 months)

Translated business requirements into user stories, functional specifications, BRDs, and user manuals for development and business stakeholders. Designed UI prototypes, wireframes, and process flows using Balsamiq and Draw.io to improve requirement visualisation.