At Tunis Call Center, I supervise a team of 35 customer service representatives and work to maintain high-quality service and consistent performance. I developed customer service strategies to enhance satisfaction and reduce complaints, and I handle escalated issues to support customer retention.
At Afrique Bois, I assisted with recruitment and payroll administration, and supported employee-relations enquiries. I also assisted with implementing an automated payroll system that reduced processing errors and improved efficiency.
