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Sadaf Zia

@sadafzia

Psychology graduate and School Counsellor at Marium Foundation, who created child-centred wellbeing plans for children and adolescents.

Australia

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At Marium Foundation, I provided individual and group support to children and adolescents facing emotional, behavioural, social and mental health challenges. I developed child-centred wellbeing plans and delivered programs, workshops and psychoeducation activities.

As a Peer Support Volunteer with Red Nose / SANDS Australia, I provide trained bereavement peer support to families experiencing miscarriage, medically required termination or infant loss. I also manage YarnTree Creations, an online handcrafted products business, creating social media content and coordinating suppliers.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

YarnTree Creations

Mar 2016 - Present (10 years 7 months)

Established and manage an online handcrafted products business, including digital marketing, customer consultations, and supplier coordination.

Digital Marketing Social Media Customer Consultation Supplier Coordination

School Counsellor

Marium Foundation

Oct 2025 - Jul 2026 (9 months)

Provided individual and group support to children and adolescents facing emotional, behavioural, and mental health challenges. Developed and implemented child-centred wellbeing plans and collaborated with teachers, parents, and external providers.

Counselling Case Management Child Safety Risk Assessment Psychoeducation Documentation Collaboration

Survey Project Officer

Connect Inner West Community Transport

Oct 2024 - Nov 2024 (1 month)

Supported a major client feedback survey, conducting surveys with approximately 300 clients and analysing feedback to identify service improvements. Coordinated with internal teams to address client concerns.

Survey Administration Data Analysis Communication Skills Conflict Resolution Data Entry Report Preparation

Customer Concierge Operator

Service NSW

Jun 2023 - Jul 2024 (1 year 1 month)

Managed 40-50 inbound calls daily regarding public transport and Opal ticketing. Resolved customer issues through digital guidance and referrals, maintaining records in Salesforce and Genesys Cloud.

Customer Service Salesforce Genesys Cloud Communication Skills Problem Solving Record keeping

Sales Consultant

Compare and Connect

May 2022 - Jun 2023 (1 year 1 month)

Assisted customers with utility connection services, coordinating with major retailers and handling over 100 calls daily. Supported clients with language and cognitive barriers.

Sales Customer Service Communication Skills Coordination Problem Solving

Customer Service Representative

Service NSW

Aug 2021 - Jan 2022 (5 months)

Delivered support regarding COVID-19 restrictions and government grants. Assisted with eligibility, applications, and digital services, maintaining records in Salesforce and Genesys.

Customer Service Salesforce Genesys Communication Skills Problem Solving Record keeping

Administration Officer

Access Sydney Community Transport Ltd.

Oct 2020 - Apr 2021 (6 months)

Provided executive support to the CEO, assisted in risk management and policy updates, and prepared grant applications.

Administration Risk Management Policy Development Research Grant writing

Freelance Writer

Self Employed

Jun 2012 - Mar 2018 (5 years 9 months)

Produced blogs, articles, business content, and website copy for clients across varied industries. Translated an English children's book into Urdu.

Writing Translation Content Creation

Professor's Assistant

Peshawar Medical College

Jan 2008 - Dec 2017 (9 years 11 months)

Prepared public health research, lecture presentations, assessments, and educational materials for MBBS students.

Research Presentation Skills Educational Materials Public Health

Research Assistant

Cynosure Consultants International

May 2010 - May 2012 (2 years)

Analysed data from 100+ questionnaires using Microsoft Excel and contributed to feasibility studies and development project reports.

Data Analysis Excel Research Report Writing

Peer Support Volunteer

Red Nose / SANDS Australia

Provided trained bereavement peer support through the national helpline for families experiencing miscarriage, medically required termination, or infant loss.

Peer Support Bereavements Communication Skills Empathy

Education

Degrees, certifications, and relevant coursework

Australian Online Courses

Certificate, Play Therapy

Certificate of Play Therapy completed in June 2026.

Australian Online Courses

Certificate, Case Management

Certificate of Case Management completed in April 2024.

University of New South Wales

Graduate Diploma, Psychology

2021 - 2022

Grade: Distinction

Graduate Diploma in Psychology with Distinction from the University of New South Wales, completed from January 2021 to June 2022.

TAFE NSW Digital

Statement of Attainment, Accounting

2019 - 2020

Statement of Attainment in Introduction to Accounting, completed from November 2019 to February 2020.

Harvard University

Certificate, Public Health

2012 - 2013

Completed the Health in Numbers: Quantitative Methods in Clinical and Public Health Research course from HarvardX / Harvard School of Public Health in 2012–2013.