Looking for a job

amanda gordon

@amandagordon

Counsellor at A Question of Life, supporting clients through one-to-one counselling while managing confidentiality, risk and clinical boundaries.

Australia

Message

What I'm looking for

I’m looking for a permanent remote role in trust and safety, safeguarding, or student and client wellbeing.

At A Question of Life, my counselling practice, I support clients through one-to-one counselling while managing confidentiality, risk and clinical boundaries. I also run the practice’s client intake, scheduling, records, marketing and finances.

At Doxey Primary School, I supported referred pupils with social and emotional difficulties through therapeutic workshops and one-to-one sessions. I created a mentoring programme with assessment and measurement tools that improved learning milestones and wellbeing for targeted pupils.

As Education Welfare Officer at Staffordshire County Council, I managed active safeguarding and attendance cases, worked with families and agencies, and prepared court prosecution cases. I’m now looking for a permanent remote role in trust and safety, safeguarding, or student and client wellbeing.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

City of Cockburn

Jan 2024 - Present (2 years 10 months)

Resolve a wide range of community enquiries and complaints in person and by phone, often with distressed or frustrated customers. Process requests accurately in line with council policy and procedure, meeting service timeframes.

Customer Service Complaint Resolution Communication Skills Policy Compliance Time Management

Current

Counsellor and Founder

Current

A Question of Life

Jan 2024 - Present (2 years 10 months)

Provide one-to-one counselling to clients, managing confidentiality, risk and clinical boundaries. Run all aspects of the business independently, including client intake, scheduling, records, marketing and finances.

Counselling Confidentiality Risk Management Client intake Scheduling Records Management Marketing Finance Professional Development Clinical Supervision

Facilities Officer

Anglicare WA

Jun 2018 - Dec 2022 (4 years 6 months)

Coordinated repairs and maintenance across more than 80 community sites and houses for a major social services charity. Helped set up and populate the myBuildings asset management system and standardised the department's workflow.

Facilities Management Maintenance Coordination Asset Management Process Improvement Policy Writing Vendor Management Invoicing Stakeholder Management

Business Support Officer

Main Roads WA

Jan 2018 - Jun 2018 (5 months)

Prepared reports and meeting minutes and coordinated Ministerial correspondence with internal stakeholders.

Report Writing Meeting Minutes Correspondence Coordination Stakeholder Management

Transport Administrator / Works Coordinator

Lanes Group Plc

Feb 2015 - Mar 2017 (2 years 1 month)

Acted as Transport Manager for six months, overseeing compliance for a fleet of 97 vehicles. Designed and delivered staff training materials and introduced process improvements.

Transport Management Fleet Compliance Training Design Process Improvement

Learning Mentor and Senior Safeguarding Officer

Doxey Primary School

Apr 2013 - Jul 2014 (1 year 3 months)

Appointed Senior Safeguarding Officer alongside the Head Teacher, in a role created to use my welfare and psychology background. Supported 30–40 referred pupils a year through therapeutic group workshops and one-to-one sessions for social and emotional difficulties.

Safeguarding Child Protection Mentorship Therapeutic Workshops Assessments Wellbeing

Education Welfare Officer

Staffordshire County Council

Nov 2005 - Apr 2013 (7 years 5 months)

Managed a caseload of 45–60 active cases at any one time, safeguarding the welfare and school attendance of children across multiple schools. Worked closely with government departments, agencies, schools and families to agree outcomes for children and families.

Case Management Safeguarding Multi Agency Coordination Court Preparation Process Design Stakeholder Engagement