Sachin Agarwal

Led a dynamic sales team specializing in Singapore outbound travel, managing complex itineraries and ensuring client satisfaction. Achieved and exceeded monthly sales targets consistently while optimizing workload distribution through efficient inquiry assignment.

Managed a team of 10-14 sales executives, ensuring they achieved their monthly targets. Provided timely feedback on call quality and identified areas for performance improvement, acting as a motivator and mentor.

Created new reservations using Sabre GDS and serviced existing bookings, handling exchanges, cancellations, and schedule changes. Maintained high standards of customer service, quality checks, and achieved maximum First Call Resolution (FCR).

Managed a sales team, achieving individual and team targets for Home and Away Holidays. Responsible for daily sales reports, product briefings, and selling holiday packages and flight-only deals using Amadeus GDS and low-cost carriers.

Met potential clients, followed leads, and converted them into sales for customized international and domestic holidays. Undertook the creation of personalized travel itineraries.

Prepared international customized packages for B2B clients, managing booking confirmations through various online and offline suppliers. Liaised with industry suppliers for rate negotiations and performed servicing and quality control for online hotel bookings, transfers, and excursions.

Managed and coordinated travel bookings for company executives and employees, including air, railway, bus, and car hire. Provided visa and passport assistance, and handled MOHA clearance for expats.

Graduated in May 2018 with a Bachelorship in Commerce. The curriculum provided a strong foundation in business principles and practices.