Open to opportunities

Saburi Kulkarni

@saburikulkarni

Message

I analyze operations data and resolve merchant disputes to recover revenue and improve workflows.

India

Message

What I'm looking for

I'm looking for a business or operations analysis role where I can improve processes, analyze data, support financial systems, and deliver actionable insights through reporting and stakeholder collaboration.

At It's a Checkmate.com Service India, I managed merchant refund disputes across DoorDash, Uber Eats, and SkipTheDishes, reviewing transaction details, submitting evidence-based claims, and recovering lost revenue. I resolved 5,000+ disputes in a month with zero errors while tracking SLAs and identifying refund trends.

I've also supported Amazon customers across payments, refunds, orders, subscriptions, and technical product issues. I use Excel, Google Sheets, SQL, BigQuery, reporting, process mapping, and root-cause analysis to improve operational workflows and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Refund Dispute Specialist

It's a Checkmate.com Service India Private Limited

Nov 2024 - May 2026 (1 year 6 months)

Managed refund disputes for merchants across third-party delivery platforms, reviewing order details, gathering evidence, and submitting claims. Analyzed refund trends, documented requirements, and created reports using Excel and Google Sheets.

Excel Google Sheets Data Analysis Root Cause Analysis Process Improvement Stakeholder Communication

CS Associate - Chat and Email Support

Amazon Development Centre India Pvt Ltd

Oct 2022 - Jan 2023 (3 months)

Provided customer support via chat and email for retail and technical issues, resolving payments, refunds, orders, and subscriptions. Troubleshot technical issues for Prime, Kindle, and Echo devices.

Customer Support Troubleshooting Issue Tracking Escalation Management