At Amazon, I resolve complex back-office cases for US customers, including billing discrepancies, payment investigations, refunds, and account anomalies. I review accounts and systems to find root causes, then fix defects or escalate them to the right teams.
As a Subject Matter Expert, I guide front-line agents on process adherence and quality standards, and submit recommendations to address recurring defects. I also partner with internal teams to support accurate records, audit readiness, and compliance with standard operating procedures.
