Veligatla Eekshitha
@veligatlaeekshitha
I improve fraud investigation workflows through business analysis and operational insights.
IndiaWhat I'm looking for
At Amazon, I analyse 1,200–2,000 customer investigations each month, identifying fraud patterns, business risks, and opportunities to improve operational workflows.
I've performed root cause analysis, validated business rules against SOPs, documented findings, and partnered with Operations, Quality, testing teams, and business stakeholders to support data-driven decisions.
As a Subject Matter Expert, I mentor new investigators, resolve operational queries, and lead knowledge sharing across the team.
I'm also a process improvement contributor to Amazon's Re-Imagine Customer Case Management System, where I support requirements discussions, review training modules, validate UAT scenarios, and recommend enhancements that improve case consistency, productivity, and customer experience.
Experience
Work history, roles, and key accomplishments
Analyse 1,200-2,000 customer investigations monthly to identify fraud patterns and operational improvements. Perform root cause analysis, document findings, and collaborate with cross-functional teams to enhance investigation workflows.
Education
Degrees, certifications, and relevant coursework
Gayatri Vidya Parishad College of Engineering for Women
Bachelor of Engineering, Computer Science and Engineering
2020 - 2024
Pursued a Bachelor of Engineering in Computer Science and Engineering, focusing on software development, algorithms, and data structures.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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