Sabrina Graham

Investigated benefits requests and obtained verification of patient payer benefits and eligibility for homecare services, including private insurance, VA, Medicare/Medicaid. Provided accurate documentation of conversations and ongoing communication with case managers regarding authorization, reauthorization, and appeals claims. Processed new intakes/referrals and verified Medicare coverage.

Processed prescriptions electronically, ensuring accuracy and selecting appropriate medicine and dosages. Undertook administrative tasks, complied with security measures, and provided excellent communication and customer service. Handled insurance issues, payments, and operated pharmacy devices.

Assisted with oversight of daily operations for patient and non-patient food services, ensuring all standards were met. Scheduled and trained staff, managed cash transactions, and prepared deposits. Compiled patient menus, setup tray lines, and participated in department QA/QI.

Managed a team of over 75 members, demonstrating cooking techniques and equipment use while hiring, training, and mentoring staff. Responsible for overseeing multiple departments including deli, hot bar, salad bar, coffee bar, and production kitchen. Ensured all standards were maintained relative to cleanliness, security, maintenance, health & safety, and managed inventory control.