Vanessa Morrison

Manages a high-volume inbound phone queue, provides training and coaching, monitors team metrics, and resolves escalated issues. Collaborates with management on process improvements and maintains expert knowledge of eligibility and insurance benefits.

Billed claims to patient insurance, ensured accurate coverage, cleared orders to ship, and resolved insurance issues. Communicated with patients regarding insurance coverage status.

Ensured accurate order setup, developed rapport with patients, provided compassionate service, and assisted with insurance appeals. Processed patient intake information and scheduled medication orders.

Monitored staff performance, enforced customer service standards, and resolved customer problems. Trained employees, led team meetings, and maintained adequate staffing within budget.

Delivered outstanding customer service, processed sales transactions, and maintained a neat work area. Set up production equipment, stocked products, and built displays.

Grade: 3.7 GPA

Pursuing a Bachelor of Science in Business, expected to complete in 2026. Maintained a 3.7 GPA.

Completed a Certificate of Teaching English as a Foreign Language in June 2019.

Earned a high school diploma in December 2012.

Certified as a Training Assistance Partner on April 24, 2026.