Open to opportunities

Angela James

@angelajames

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Experienced Pharmacy Technician dedicated to exceptional patient care.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams and improve patient care while fostering a collaborative and supportive work environment.

As a nationally certified Pharmacy Technician, I have a proven track record of delivering exceptional patient care and ensuring the smooth operation of pharmacy services. My expertise lies in accurately dispensing medications, managing inventory, and providing knowledgeable assistance to customers. I am dedicated to upholding the highest standards of professionalism and ethics in the pharmaceutical industry.

In my current role as a Supervisor at Optum, I oversee and optimize workflow and productivity for a team of 10-15 technical staff. I utilize various software tools for team coaching and development, monitor quality review processes, and provide constructive feedback to enhance performance. My previous experience as a Pharmacy Operations Manager at Walgreens involved managing day-to-day pharmacy operations, hiring and training staff, and implementing operational policies to ensure compliance and enhance patient safety.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Pharmacy Care

Current

Optum

Sep 2022 - Present (2 years 9 months)

Oversaw and optimized workflow for a team of 10-15 technical staff, utilizing software for coaching and development. Monitored quality review processes and provided feedback to improve performance related to Star measures and core program objectives.

Team Leadership Workflow Optimization Quality Assurance Coaching Performance Management Interactive Intelligence Audacity Data Analysis Documentation Professional Development

Current

Supervisor Pharmacy Care

Current

Optum

Sep 2022 - Present (2 years 9 months)

Oversaw and optimized workflow for a team of 10-15 technical staff, utilizing software for coaching and development. Monitored quality review processes and provided constructive feedback to enhance performance and service offerings.

Team Leadership Workflow Optimization Quality Assurance Coaching Performance Management Interactive Intelligence Audacity Data Analysis Communication Documentation

Pharmacy Operations Manager

Walgreens Pharmacy

May 2018 - Sep 2022 (4 years 4 months)

Managed daily pharmacy operations, including medication dispensing and inventory management. Hired and trained staff, developed operational policies, and led quality improvement initiatives to enhance patient safety and satisfaction.

Inventory Management Staff Training Policy Development Quality Improvement Customer Service Compliance Data Analytics Team Management

Cafeteria Clerk

To Go Staff, K & W Cafeteria

Jul 2016 - May 2018 (1 year 10 months)

Provided friendly and efficient service to customers, assisted with menu selections, and maintained cleanliness in the cafeteria. Ensured compliance with health regulations and supported team operations.

Customer Service Team Collaboration Communication Training Problem Solving

Pharmacy Operations Manager

Walgreens Pharmacy

May 2018 - Sep 2022 (4 years 4 months)

Managed daily pharmacy operations including medication dispensing, inventory management, and customer service. Developed policies to enhance workflow and patient safety while ensuring compliance with pharmacy laws and regulations.

Operations Management Inventory Management Customer Service Policy Development Compliance Quality Control Data Analytics

Cafeteria Clerk

To Go Staff, K & W Cafeteria

Jul 2016 - May 2018 (1 year 10 months)

Provided friendly and efficient service to customers, assisting with menu selections and maintaining cleanliness in the cafeteria. Ensured compliance with health and safety regulations while supporting team operations.

Customer Service Team Collaboration Training Communication Problem Solving