I work at the WV Department of Human Services, where I interview customers for SNAP, Medicaid, LIEAP, Emergency Assistance, and School Clothing Allowance eligibility. I manage a caseload of 850+ cases, enter information into an integrated eligibility system, and support clients in the office, by phone, and at the hospital.
I also help coworkers interpret policy and agency procedures, review and audit casework for accuracy, and answer client questions about benefit guidelines. My work combines detailed documentation, empathy, critical thinking, and clear communication.
Before public service, I built customer-service and operations experience across Dolly’s Diner, Outback Steakhouse, Shoney’s, and Walt Disney World. I trained employees, supervised teams of up to approximately 37 people, supported hiring and scheduling, processed payments and deposits, managed inventory, and resolved guest and employee concerns.
