At PT Global Yimi Cargo (J&T Cargo), I supervised a back-office team handling complex claims and investigations. I handled high-impact escalations, including large claim amounts, suspected fraud, and high deductions.
I monitored SLA achievement, team productivity, and claim backlogs, and prepared performance reports to support operational evaluation and follow-up. I also processed and approved customer claim payments, ensured work followed SOPs and company policies, and reconciled petty cash with Finance.
Previously, at PT Sicepat Ekspress Indonesia, I monitored customer service tickets, followed up across internal divisions, and checked claim documents. My earlier roles included customer service team leadership at PT Infomedia Solusi Humanika and HRGA administration at PT Macrosentra Niaga Boga (Cimory group), where I handled employee records, petty cash, and daily production data entry.
