Open to opportunities

Sabine Bentley

@sabinebentley

IT Coordinator/System Administrator delivering white-glove desktop support, reliable systems, and fast incident resolution.

Mexico

Message

What I'm looking for

I’m looking for a hands-on IT role where I can own end-user support and systems reliability—combining deskside/desktop service, Active Directory, Office 365/Exchange, and VPN administration—while delivering fast, quality resolution and clear customer communication.

I’m an IT Coordinator/System Administrator with over 19 years of hands-on experience providing PC support to end-users, including upper management. I focus on first call resolution, strong customer service, and incident management with root-cause analysis to ensure durable fixes.

In my current role as Sole IT Support Manager, I support all IT hardware and software for partners and a support team, managing deskside and remote break-fix across office systems. I lead Active Directory user lifecycle management, Group Policy/OU administration, Office 365 Exchange Online administration, PowerShell scripting, and backup & recovery services.

I also bring deep infrastructure and security experience—especially extensive Global SONICWALL TZ500 VPN administration and ongoing support. I maintain and optimize Windows Server environments, SCCM OS/patch deployments, laptop imaging/cloning, and NIST-aligned IT policies, while delivering proactive communication, onboarding/offboarding, and 24/7 on-call readiness.

Experience

Work history, roles, and key accomplishments

Current

IT Coordinator/System Admin

Current

PKF San Diego LLP

Sep 2019 - Present (6 years 9 months)

Served as sole IT support manager for five partners and 38 support staff, delivering deskside/remote PC, server, and application break-fix with root-cause resolution. Administered SonicWall TZ500 VPN, Active Directory (users, OUs, Group Policy), and Microsoft 365/Exchange Online, while managing imaging/cloning, BitLocker/StopCode recovery, asset inventory, and 24/7 on-call operations.

SonicWall TZ500 VPN Active Directory Group Policy Windows Server Administration Powershell Scripting Asset Inventory

Senior Associate DSS Support

KPMG

Nov 2018 - Sep 2019 (10 months)

Provided second-level desktop/deskside support for the Office of General Counsel, including hard drive preservation and end-user onboarding/offboarding. Managed tickets and asset workflows, performed SCCM OS and patch deployments and Windows 10 migration builds, and supported malware response/quarantine with StopCode/BitLocker and RSA console configuration.

Hard Drive Preservation Malware Response & Quarantine StopCode BitLocker Recovery RSA SecureID Console Configuration Asset Management Ticketing Desktop Support

Support Desk Specialist

TEKsystems

Jul 2018 - Nov 2018 (4 months)

Delivered Tier 2/3 executive-level support via phone, deskside, and remote sessions, handling troubleshooting and user/application support for core business systems. Managed Active Directory user lifecycle and Group Policy, administered Citrix Delivery Services Console, Exchange Management, ShoreTel, SCCM OS/patch deployment, RSA token configuration, and PowerShell-based administration.

Group Policy Citrix Delivery Services Console Exchange ShoreTel Administration SCCM OS & Patch Deployment RSA Token Management PowerShell

Tier 2 Desktop/Network Support

AT&T

Jan 2015 - Feb 2018 (3 years 1 month)

Provided Tier 2 triage and first-call resolution for corporate executives, support staff, and field technicians, supporting onsite and remote technology issues. Supported Dell/HP desktops and laptops, networking connectivity, printers/peripherals, and Microsoft 365/Outlook, including Skype for Business connectivity issues and ticket handling/documentation in Remedy 7.5.

Tier 2 Triage & First Call Resolution Remedy 7.5 Ticketing Skype For Business Remote Support

Senior Support Services Analyst

Mcglinchey Stafford PLLC

Nov 2008 - Jan 2015 (6 years 2 months)

Acted as the firm’s sole help desk support specialist for 100+ legal professionals, providing phone and deskside support across desktops/laptops including break-fix and upgrades. Managed desktop image rollouts using Symantec Ghost imaging and monitored/processed tickets via ServiceNow and IQ Track, while also supporting legal document needs.

Help Desk Support Desktop Break Fix Symantec Ghost Imaging Windows Troubleshooting ServiceNow IQ Track Monitoring Ticket Prioritization & Completion Legal Support

IT Support Specialist

Crain Caton & James PC

Oct 2007 - Nov 2008 (1 year 1 month)

Provided sole IT support for 100+ legal professionals, managing the desktop/laptop fleet and performing break-fix, troubleshooting, upgrades, and Symantec Ghost imaging rollouts. Supported Windows XP and Microsoft Office, handled Interwoven DeskSite/FileSite user training, resolved Terminal Server/Citrix connectivity issues, and worked with Active Directory and Exchange for user account configurat

Symantec Ghost Imaging Windows XP Support Interwoven DeskSite FileSite Terminal Server Citrix Troubleshooting User Training

Help Desk Analyst

Fulbright & Jaworski LLP

May 2005 - Oct 2007 (2 years 5 months)

Supported 2,000+ international law firm professionals by troubleshooting hardware, software, and document issues in a Windows environment. Contributed to software rollout/upgrade efforts, documented issues for the support knowledge base, cross-trained with other help desk staff, and participated in after-hours on-call rotation.

Knowledge Base