At FIS, I work on resolving major incidents across the EMEA region, with a focus on minimizing business impact and SLA breaches. I also create incident tickets, problem reports, and post-incident reviews to help identify root causes and prevent repeat disruptions.
I use Power BI and SQL to build reports and visualizations that help FIS track and analyze incidents. I also contribute to refining incident management processes and participate in disaster recovery exercises.
Before FIS, I provided IT infrastructure and application infrastructure service delivery support at DXC Technology. I hold ITIL 4 Managing Professional and Strategic Leader certifications, along with ServiceNow Certified System Administrator and AWS Certified Cloud Practitioner certifications.
