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Fares Zammali

@fareszammali

IT Support Specialist at Tunisian Customs, automating system health reporting and saving 10+ hours of manual auditing each week.

Tunisia

Message

At Tunisian Customs (Douanes Tunisiennes), I provide Tier 1–3 support and administer systems across multi-site workstations, servers, and executive terminals. I manage Microsoft 365, Entra ID, and Active Directory, and automated system health reporting with PowerShell and Power BI, saving 10+ hours of manual auditing each week.

At Hamad Medical Corporation (G4S Qatar), I managed networked CCTV and surveillance infrastructure across hospital facilities. I resolved network transmission faults and implemented video analytics alerts to improve anomaly detection and incident response.

Earlier at Tunisian Customs (Douanes Tunisiennes), I supported users and mission-critical border systems, resolving hardware, operating system, and network incidents. I also built an internal task management application and developed database and microservices projects.

Experience

Work history, roles, and key accomplishments

Current

Assistant IT Support & Systems Manager

Current

Tunisian Customs

Jan 2024 - Present (2 years 8 months)

Spearheaded advanced Tier 1–3 technical support and systems administration across 150+ multi-site workstations, servers, and executive terminals, maintaining a 98% first-touch resolution rate. Administered Microsoft 365, Entra ID, and Active Directory, and enforced MFA rollout across all endpoints.

Microsoft 365 Entra ID Active Directory GPO MFA Windows Server PowerShell Power BI Endpoint management Patch Management Master Images LAN WAN VPN Support DNS DHCP Print Service File Share Management SOP Documentation

CCTV & Networked IT Systems Support Specialist

Hamad Medical Corporation

Jan 2021 - Dec 2024 (3 years 11 months)

Managed and maintained a high-availability networked IP CCTV and surveillance infrastructure comprising 500+ IP cameras, PoE switches, and NVR/DVR storage arrays. Resolved 400+ complex network transmission faults and implemented automated video analytics triggers, improving incident response times by 40%.

IP Based CCTV Surveillance Systems POE Switches NVR DVR Network Troubleshooting Video Analytics Firmware Management Digital Evidence Export

IT Technical Support Specialist

Tunisian Customs

Jan 2014 - Dec 2021 (7 years 11 months)

Delivered comprehensive Tier 1 & Tier 2 technical assistance for 200+ users, field terminals, and peripheral hardware in a 24/7 mission-critical border hub. Managed user accounts in Active Directory, executed Windows OS installations, and resolved 1,200+ hardware and network incidents.