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Sabby Karl User

@sabbykarluser

Customer Support Specialist at Teleperformance who increased client acquisition by 22% through customized demos and product presentations.

India

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What I'm looking for

I'm seeking to contribute to a US-based organization that values ownership, empathy, and innovation in client service.

At Teleperformance (CRM Services Pvt. Ltd.), I engaged clients across calls, email, and chat, and delivered customized demos and product presentations that increased client acquisition by 22%. I maintained CRM data hygiene using Zoho CRM and collaborated with sales engineers on technical proposals and pricing.

At Concentrix Daksh Services, I resolved Windows OS issues through chat and escalated critical cases to L2 teams. Across my support roles, I contributed to onboarding, issue resolution, and customer retention, and was promoted to SME and temporary Line Trainer at Teleperformance.

Experience

Work history, roles, and key accomplishments

Customer Support Sales Advisor

Teleperformance (CRM Services Pvt. Ltd.)

Jul 2022 - Oct 2024 (2 years 3 months)

Engaged 50+ clients daily via outbound and inbound channels, resolving queries and converting prospects. Delivered customized demos and product value presentations, resulting in a 22% increase in client acquisition.

Zoho CRM Sales Customer Support Outbound Calls Inbound Calls Email Support Live Chat technical proposals Pricing

Technical Support Advisor (Chat)

Concentrix Daksh Services

Apr 2020 - May 2022 (2 years 1 month)

Handled 80+ chat interactions per day resolving Tier 1 and Tier 2 Windows OS-related issues with 92% First Call Resolution. Escalated critical issues to L2 teams, reducing average resolution time by 18%.

Windows Troubleshooting Freshdesk Live Chat Technical Support Escalation Management Knowledge Base

Customer Support Executive

Conneqt Business Solutions

Mar 2019 - Jan 2020 (10 months)

Provided customer onboarding and issue resolution support across telecom and BFSI processes. Exceeded daily KPIs by 15% and contributed to a 10% monthly improvement in Net Promoter Score.

Customer Onboarding Issue Resolution CRM KPI Management Telecommunications BFSI

Business Development Executive (Cold Calling)

Conneqt Business Solutions

Feb 2018 - Jan 2019 (11 months)

Conducted market research and qualified leads in US/UK-based campaigns. Increased conversion by 20% by enhancing call scripting and objection handling.

Cold Calling Lead Qualification Market Research Objection Handling Sales