Saba Samrin

I’ve spent 8+ years delivering L1/L2 technology support, quality assurance, and BPM operations for enterprise clients, including Procter & Gamble, Ricoh USA, and Alstom Transportation. In these roles, I’ve owned incident triage, root-cause analysis, and quality improvements tied to SLA adherence and first-time resolution.

At Infosys BPM Ltd for Procter & Gamble, I supported the Digital Specification Management (DSM) application built on ENOVIA 3D. I managed daily support requests for global engineering teams, monitored helpdesk dashboards for high-severity incidents, and coordinated with subject matter experts, vendors, and cross-functional teams to resolve complex issues.

For Alstom Transportation, I supported PLM application operations using ENOVIA, MQL, and SQL, including analysis, solution design, technical documentation, and structured defect-fix workflows. I also performed pre-production code-level changes and ran controlled deployments with baseline validation testing post-release.

Earlier at Infosys BPM Ltd for Ricoh USA, I led quality control for contract documentation and order management processes, auditing daily order batches and preparing QA metrics and SOP updates. I’m also on a career break since Feb 2023 to build an independent digital brand and launch digital products across platforms, using affiliate marketing, email marketing automation, and audience growth.