Success Nkobi
@successnkobi
Versatile QA and technical support professional driving remote operational excellence.
ZimbabweWhat I'm looking for
I am a quality and technical support professional with over five years of experience in administrative support, research, writing, and client coordination across healthcare and service industries. I specialize in virtual client support, process documentation, and developing digital tracking tools that improve accountability and reduce unresolved issues.
I have led quality and technical support teams, supported ISO 9001:2015 compliance efforts, and produced comprehensive reports on quality trends, risk assessment, and readiness progress to inform executive decisions. I design and facilitate virtual training, implement complaint-handling processes, and draft detailed documentation and training guides for distributed teams.
I bring a practical, research-driven approach to problem solving, strong written communication, and proficiency with tools such as Microsoft Office, Excel, SAP and Zoho. I thrive in remote environments and focus on enhancing operational efficiency and stakeholder satisfaction through measurable improvements.
Experience
Work history, roles, and key accomplishments
Consultant
Control Makwa Group
Jan 2025 - Present (8 months)
Developed virtual tracking tools and complaint-handling processes that improved accountability and reduced unresolved issues; produced reports on quality trends and readiness to inform executive decisions.
Technical Support and Quality Supervisor
Axis Solutions
Jan 2021 - Sep 2024 (3 years 8 months)
Provided virtual technical support and maintained documentation and training guides; conducted market research and supported ISO 9001:2015 compliance through audit documentation and process updates.
Head of Quality and Technical Support
Integrated Hygiene Systems
Dec 2018 - Jan 2021 (2 years 1 month)
Led remote client and team support, developed SOPs and digital process documentation, and organized project tracking and reporting to ensure alignment with objectives.
Quality Control Officer
Varun Beverages
Sep 2017 - Dec 2018 (1 year 3 months)
Prepared detailed compliance reports and technical procedure documentation, supported data entry and tracking of quality metrics for management reporting.
Education
Degrees, certifications, and relevant coursework
ZUZimbabwe Open University
Master of Business Administration, Business Administration
2023 - 2025
Pursued a Master of Business Administration focusing on management and administrative competencies from 2023 to 2025.
UZUniversity of Zimbabwe
Master of Science, Food Processing Systems and Technology
2019 - 2022
Completed a Master of Science in Food Processing Systems and Technology with coursework and research in food processing technologies.
NTNational University of Science and Technology
Bachelor of Science (Honours), Applied Biology and Biochemistry
2013 - 2017
Earned a Bachelor of Science (Honours) in Applied Biology and Biochemistry with emphasis on biological and biochemical principles.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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