At Wipro, I head quality and delivery excellence for the APMEA region’s Cloud and Digital service line, covering an annual revenue of $200Mn and over 7,000 employees. I’m applying GenAI to tasks including contract analysis, project classification, planning, compliance checks, and reporting.
At Infosys, I led a technology delivery and service management process transformation for a client that included building an interactive QMS and creating more than 100 BPMN-compliant process flows in Signavio. The work helped institutionalise processes and improve process compliance and Agile adoption.
For an Australian banking client, I developed a sustainable metrics governance framework that improved defect slippage by 10% and reduced turnaround time by 20%. At another Australian bank, I managed a run service improvement program that reduced recurring incidents by 50% year-on-year.
My work has also included CMMI and ISO audits and certifications, process maturity assessments, and continuous improvement using Lean and Six Sigma tenets. I hold a B.E. in Computer Science from Utkal University and certifications including SAFe Program Consultant, SAFe Agilist, and Scrum Master.
