At DHL eCommerce, I lead service delivery, quality assurance, and operational reliability for shipment management and identity and authorization applications. I work with SRE teams on observability and coordinate performance engineering, releases, and risk mitigation across international stakeholders.
At Capgemini India, I directed service delivery and quality engineering programs for banking, insurance, and capital market clients. I delivered over $2.1M in infrastructure and license cost savings during an ICICI Bank transformation and contributed to securing $160M+ in contract renewals.
Earlier, I established Annet Technologies' enterprise QA and managed services practice and held P&L accountability across 11 accounts. My experience also includes test architecture and performance engineering work at SoftDel Systems, Wipro Technologies, and IBM India.
